Data Protection

Dewi888 Privacy Policy — Player Data Protection in Malaysia

Your privacy is our priority. This document transparently explains how dewi888 collects, uses, stores, and protects your personal information at all times.

Last Updated: January 2026

Why Your Data Is Safe at dewi888

We don't just talk about data security — we put it into practice. Here are the six pillars of privacy protection we uphold every day.

256-bit SSL Encryption

All data transmitted between your device and dewi888's servers is protected with industry-grade 256-bit SSL encryption. No one can intercept or read your information in transit.

No Sale of Data to Third Parties

Dewi888 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit prior consent.

Data Control in Your Hands

You have the right to access, correct, and request deletion of your personal data at any time. We provide a straightforward and transparent process for managing your data rights.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring to prevent unauthorised access.

Responsible KYC Compliance

Our identity verification (KYC) process is conducted solely to meet compliance and security requirements. Documents you submit are stored securely and are not used for any other purpose.

Marketing Communication Controls

You can opt out of marketing emails or notifications at any time through your account settings. We respect your preferences and will not contact you without your consent.

At dewi888, we understand how important privacy is to every one of our players. This Privacy Policy is designed to give you full clarity on how we handle your personal information — from the moment you register an account to every time you log in and play with us.

We are committed to handling your data with full integrity, transparency, and accountability. This policy applies to all information collected through the dewi888 website, mobile app, and any of our official communication channels. Please read this document carefully as it explains your rights and how we protect your interests.

Quick summary: We only collect what is necessary, use it for purposes you have agreed to, and protect it to the best of our ability. You can request deletion of your data at any time.

1 Information We Collect

Dewi888 collects your personal information in several ways — directly when you register or use our platform, and automatically through standard tracking technologies as you browse our website.

Information you provide directly:

  • Full name, date of birth, and gender
  • Email address and mobile number
  • Current residential address
  • Bank account or e-wallet information for deposit and withdrawal purposes
  • Identity verification documents (national ID, passport) during the KYC process
  • Any communications you send to our support team

Information collected automatically:

  • IP address and city/state-level geolocation
  • Device type, operating system, and web browser used
  • Activity log data — pages visited, session duration, and navigation patterns
  • Transaction records including deposits, wagering, and withdrawals
  • Cookie data and device identifiers
Data Category Example Primary Purpose
Identity Data Name, IC number, date of birth Account verification & KYC
Contact Data Email, phone number Communication & security
Financial Data Bank account number, transaction history Payment processing
Technical Data IP, device, browser Security & improvement
Gaming Data Wagering records, wins Compliance & responsible gaming

2 How We Use Your Data

Every piece of information we collect has a clear and lawful purpose. We do not collect data for its own sake — every use of your data is carried out on a sound legal and ethical basis.

  • Account Management: Creating and maintaining your account, processing registration, and verifying your identity through the KYC process.
  • Payment Processing: Facilitating secure deposits and withdrawals through your preferred payment methods such as FPX, Touch 'n Go, Boost, and bank transfers.
  • Platform Security: Detecting and preventing fraud, unauthorised access, money laundering, and platform abuse.
  • Legal Compliance: Fulfilling our obligations under licensing requirements, anti-money laundering (AML) regulations, and directives from the relevant regulatory bodies.
  • Service Improvement: Analysing usage patterns to improve the gaming experience, introduce new features, and optimise platform performance.
  • Service Communication: Sending important notifications related to your account, transactions, or policy changes that directly affect you.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
  • Marketing (with consent): Sending relevant promotional offers and bonus information — only if you have given your consent to receive them.

Legal basis: Your data is processed on the basis of contract fulfilment, legal obligations, legitimate business interests, and — for marketing — your explicit consent.

3 Sharing Information with Third Parties

Dewi888 does not and has never sold your personal information to any third party. However, there are limited situations where we need to share your data with trusted partners to enable us to provide services to you:

  • Payment Providers: Information required to process your deposits and withdrawals is shared with licensed and regulated payment providers.
  • Game Providers: Limited wagering data is shared with third-party game providers solely for technical integration and compliance purposes.
  • KYC Services: Your identity verification documents may be processed by approved identity verification service providers, subject to strict confidentiality agreements.
  • Legal Requirement: We may be required to disclose certain information to the relevant authorities upon lawful request or court order.
  • Business Transfer: In the event of a merger or acquisition, user data may be transferred, but the receiving party will be subject to an equivalent or stricter privacy policy.

All third parties handling your data are required to sign a data processing agreement and are subject to periodic security assessments by our team.

4 Data Security

We take your data security very seriously. dewi888 continuously invests in security infrastructure to ensure your information is always protected. The technical and organisational security measures we employ include:

  • 256-bit SSL/TLS encryption for all data transmitted over the network
  • Encryption at rest for sensitive information stored on our servers
  • Role-based access control (RBAC) — only staff who require access to specific data are permitted
  • Two-factor authentication (2FA) for internal system and user account access
  • Continuous security monitoring 24 hours a day, 7 days a week
  • Regular penetration testing by independent third parties
  • Regular data backup procedures to prevent data loss
  • Cybersecurity awareness training for all dewi888 staff

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

Incident Reporting: In the event of any security incident involving your data, we will notify you within the timeframe required by applicable law and take immediate remedial action.

5 Cookies and Tracking Technologies

The dewi888 website uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and help us understand how users interact with our platform.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting website functionality.
  • Performance Cookies: Helping us understand how users navigate the website — which pages are visited most and where users encounter difficulties.
  • Functional Cookies: Saving your preferences such as language, region, and display settings to provide a more personalised experience.
  • Analytics Cookies: Used for internal analytics to improve our website content and overall performance.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the dewi888 platform.

6 Your Rights as a Data Subject

As a dewi888 user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You can ask us to correct any information that is inaccurate or incomplete.

Right to Erasure

You can request deletion of your personal data, subject to mandatory legal retention requirements.

Right to Object

You can object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

You can ask us to restrict how we use your data under certain circumstances.

How to submit a request: To exercise any of the above rights, contact the dewi888 support team via live chat or email at [email protected]. We will process your request within 30 business days.

7 Data Retention and Deletion

Dewi888 does not retain your personal data longer than is necessary for the original purpose of collection, or as required by applicable law.

  • Active account data: Retained for the duration your account is active, plus the prescribed period following account closure to comply with legal requirements.
  • Financial transaction records: Retained for a minimum of seven (7) years as required by applicable tax and financial laws.
  • KYC Documents: Retained for a minimum of five (5) years after the business relationship ends, as required by anti-money laundering regulations.
  • Support communication logs: Retained for three (3) years for reference and dispute resolution.
  • Cookie and analytics data: Retained for no more than two (2) years depending on the type of cookie.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to you personally.

8 Changes to This Privacy Policy

Dewi888 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technological developments, or changes in our business practices. Any material changes will be communicated to you via:

  • In-platform notification upon your next login
  • Email to the address registered to your account
  • A clear notice on the dewi888 homepage for a minimum period of 30 days

The "Last Updated" date at the top of this document will always reflect the current version of the Privacy Policy in force. Your continued use of the dewi888 platform after changes are published constitutes your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and request deletion of your data.

9 Contact Us About Privacy

If you have any questions, concerns, or requests regarding your privacy and personal data protection, our team is ready to assist through the following channels:

  • Live Chat: Available 24/7 directly within the dewi888 platform — for the fastest response
  • Privacy Email: [email protected] — please include "Privacy Enquiry" in your email subject line
  • FAQ: Visit the page FAQ us for answers to frequently asked questions about privacy

We aim to respond to all privacy-related enquiries within 14 business days. For more complex requests such as data access or deletion applications, we will provide a status update within 30 business days.

Related policy: To fully understand your rights and responsibilities as a dewi888 user, please also read Terms and Conditions and the Responsible Gaming ours.

General Privacy Questions about dewi888

Quick answers to the most common questions Malaysian players ask about how we handle their personal data.

dewi888 will only disclose user information to authorities when required by law, such as through a valid court order or an official request from a qualified regulatory body. We do not voluntarily share user data with any government party without a clear legal requirement.

Yes, you may request deletion of your personal data. However, certain data may need to be retained to fulfil legal obligations, such as financial records for tax purposes (minimum 7 years) or KYC documents for anti-money laundering compliance (minimum 5 years). Beyond these legal obligations, we will fully delete your data within 30 business days of receiving your request.

When your account is closed, active access is disabled immediately. Your data will be retained for the minimum period required by applicable law, after which it will be securely deleted or anonymised. You can request a full report of the data we hold before account closure by contacting our support team.

dewi888 does not store credit or debit card information directly on our servers. All payment transactions are processed through licensed third-party payment providers that comply with PCI DSS security standards. We only store bank account numbers for withdrawal processing purposes, and this information is fully encrypted.

You can stop receiving marketing communications in two easy ways: first, through your account settings page under the communication preferences section; or second, by clicking the "unsubscribe" link found at the bottom of any promotional email we send. Changes take effect within 48 hours. Please note that you will still receive important service-related emails such as transaction confirmations and security notices.

dewi888 uses your usage data internally to personalise your in-platform experience — for example, recommending games you may enjoy or offering relevant promotions. We do not share your data with third-party advertising networks for targeted advertising outside our platform. Any personalisation we carry out is solely to enhance your experience on dewi888.

Your Data Is Safe — Join dewi888 Today

Over 200,000 Malaysian players have trusted dewi888 with their data. Register a free account and play with peace of mind — your privacy is always protected.

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